Brief
Explore how a small team could sort support requests and prepare replies without losing control over what gets sent.
Approach
Keep the human approval step explicit. An incoming ticket is classified and routed, a response is drafted, and a person reviews it before a reply or CRM update happens.
Proposed design
A proposed support workflow with review and revision paths. This is a readable system concept; no live AI agent or CRM integration is claimed.
Intended outcome
Intended outcome: less repeated sorting and drafting, while preserving human responsibility for the final response.
Pulse Lab
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